Playground Privacy Policy
Privacy matters. In Canada, we treat personal information as something you control—not something we take for granted.
Navigation
This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, our mobile application, or visit our physical casino. By using our services, you agree to the practices described here, including how consent applies to the features you choose to use.
If anything is unclear, please contact our Privacy Officer for practical guidance.
Key Takeaways
- By accessing or using our services, you consent to these practices.
- We collect information to manage accounts, process transactions, and maintain security.
- We use safeguards such as encryption and SSL to protect data in transit.
- We do not knowingly collect personal information from minors.
- We may transfer data internationally with contractual safeguards in place.
Personal Information We Collect
We collect personal information when it is needed to deliver casino services. This can include account creation, transactions, promotions, and day-to-day interactions with our platforms.
The information we collect may include identity and contact details, financial information, and account credentials. We may also collect gameplay and technical data to maintain session continuity, prevent fraud, and help diagnose or resolve issues.
Information may come directly from you, through automated technologies such as cookies, or through verification and payment partners. Where in-person verification is required, identification may be checked at our Montreal location.
When We Typically Collect Information
- Registering an account and confirming identity information.
- Making deposits, withdrawals, or other financial transactions.
- Joining promotions and validating eligibility where required.
- Maintaining sessions and preferences through cookies and similar tools.
- Using customer support when we need to confirm account ownership.
How We Use and Protect Data
We use personal information to deliver services reliably and safely, including account management, identity verification, fraud prevention, and transaction processing.
We also use data to understand usage patterns and improve performance. For example, we may review how features are used so we can resolve issues and reduce friction during authentication and gameplay.
To protect your information, we apply technical and organizational measures, including encryption of personal and financial data and secure socket layer (SSL) technology for data transmission. We also use firewall and intrusion detection controls to reduce the risk of unauthorized access.
International transfers may occur when we rely on service providers outside Canada. While we primarily store data on Canadian servers, we may transfer information with appropriate safeguards in place, including data transfer agreements incorporating standard contractual clauses.
Children and Minors
Our services are not intended for minors. We do not knowingly collect personal information from minors, and if we learn we have collected information from a minor, we will delete that information.
Registration, Sharing, and Disclosure
If you decide to sign up or log in, we may request information needed for secure access, identity checks, and payment processing. Keeping your details accurate can help prevent delays during verification and transaction reviews.
We may share information with service providers that help us operate our services, such as payment processors, identity verification services, cloud hosting and data storage providers, and customer support services. Marketing partners are involved only where you have provided consent.
We may also disclose information to meet legal requirements, including requests from regulatory authorities, law enforcement where legally required, or courts in legal proceedings. If we undergo a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.
Affiliate Disclosure
Our website includes affiliate links that may generate commissions when users sign up or make purchases through them. These commissions help support the maintenance of our site and allow us to keep it free and accessible.
Even with these affiliate relationships, we remain committed to providing clear, accurate, and unbiased content about Playground in Canada.
Policy Summary Table
| Topic | Quick Note | What It Means |
|---|---|---|
| Consent to practices | Using the services implies agreement | By accessing or using our services, you consent to the practices described in this policy. |
| Personal information collected | Collected during key user activities |
Personal information may be collected when you:
|
| Minors | No intentional collection | We do not knowingly collect personal information from minors. |
| Minor data removal | Deletion upon discovery | If we learn we have collected information from a minor, we will delete that information. |
| International data transfers | Primarily Canada; may involve other countries | While we primarily store data on Canadian servers, we may transfer your information to service providers in other countries. |
| Transfer safeguards | Contractual protections mentioned | We ensure appropriate safeguards are in place, including data transfer agreements incorporating standard contractual clauses. |
| Data security measures | Technical + organizational controls |
Measures include:
|
| Affiliate links & commissions | Revenue supports the site | Our website includes affiliate links that may generate commissions when users sign up or make purchases through them. These commissions support the maintenance of our site, allowing us to keep it free and accessible to users. |
| Unbiased content commitment | Affiliate relationships disclosed | Despite these affiliate relationships, we are committed to delivering unbiased and accurate content about Playground Casino. |
| Privacy Officer contact | Questions or concerns |
Email: [email protected] Phone: 1-888-642-2243 Mail: Privacy Officer, Playground Casino, 1500 Route 138, Kahnawà:ke, QC |
Privacy Officer Contact Details
If you have questions or concerns about this Privacy Policy or our data practices, contact our Privacy Officer. You can reach us by email at [email protected], by phone at 1-888-642-2243, or by mail to Privacy Officer, Playground Casino, 1500 Route 138, Kahnawà:ke, QC J0L 1B0, Canada.